Henfield Medical Centre

	Henfield Medical Centre
Role	Chair & Members – Friends of Henfield Medical Centre (Patient Participation Group)
Description	Henfield Medical Centre serves the local population with comprehensive General Medical Services. We are seeking volunteers to join our Patient Participation Group (PPG) as either: • Group Chair: Leading quarterly meetings, developing agendas, and driving group productivity. • Group Members: Representing various demographics and voices within our local community.
Time Commitment	Meets four times a year for 90 minutes, plus attendance at the local charity fair. The Chair must also be available to meet with our regulator, the CQC, when necessary.
Location	Hybrid (in-person and remote participation options)
Skills and Experience	• Chairperson: Leadership experience, strong agenda development, and effective meeting management to ensure productive, supportive discussions. • General Members: A willingness to represent a perspective or demographic group within the local community.
Age Restrictions	18+
Contact Details	For further details, please contact Morven Banks Email: sxicb-wsx.henfieldmc.vaccinations@nhs.net
Further Information	As the current chair steps down in Oct 2026 at the AGM we are looking for someone to step into the role of Chair and to increase our membership with a wider range of representation. The charity is designed to do the following: Be an advocate for patient services and the patient experience. Be inclusive and representative of the whole Henfield Medical Centre community, ensuring that we hear from a broad range of patients and not simply those who are already engaged with the Practice. Be the eyes and ears of our community, helping to identify and communicate trends, patient opinions, experiences and concerns about the services we provide. Act as a critical friend to the Practice – being willing to challenge us constructively, whilst also working with us to find solutions and improvements. Support health education and patient awareness, helping the Practice communicate important health information and ensuring patients are aware of the services and resources available to them. Take a solution-based approach to patient concerns, encouraging honest and constructive communication with the Practice and helping to identify and monitor improvements. Not engage with individual patient complaints or concerns. Individual complaints will continue to be dealt with through the Practice's established complaints process, ensuring confidentiality and appropriate governance. Not provide medical advice to patients. The PPG does not have a clinical role and cannot replace professional medical advice. Hold the Practice accountable for how and when it engages with its patient population, helping to ensure that patient involvement is meaningful and that we can demonstrate that we listen, respond and make improvements where appropriate. The PPG will apply for grants where appropriate to support specific needs of the surgery.